Cancellation and Refund Policy

1. Introduction

At Altonair Technologies, we strive to ensure customer satisfaction with our software products and services. This policy outlines the terms and conditions for cancellations and refunds. By purchasing or subscribing to our software, you agree to this policy.

2. Subscription Cancellation

Users may cancel their subscription at any time through their account settings or by contacting our support team at [support email].
Cancellation will prevent future billing but does not entitle the user to a refund for the current billing cycle.
If canceled before the renewal date, the subscription will remain active until the end of the paid period.

3. One-Time Purchases

Software licenses purchased outright are non-refundable unless stated otherwise in a specific agreement.
If the software is defective or does not function as advertised, users may request a resolution within 2 days of purchase.

4. Refund Eligibility

Refunds are only applicable under the following conditions:

Technical Issues: If the software is not functioning due to a verified technical problem, and our support team cannot resolve it within 2 business days.
Duplicate Charges: If a customer is mistakenly charged more than once for the same product or service.
Unauthorized Transactions: If a purchase was made fraudulently and reported within 2 days of the charge.

5. Non-Refundable Items

Refunds will not be issued for:

Change of mind or personal preference.
Failure to use the software or service.
Software purchased through third-party vendors (users must follow their respective refund policies).
Services already rendered (e.g., customization, consulting, or implementation).

6. Refund Request Process

To request a refund, users must:

Submit a request via [support email/contact form] within 2 days of purchase.
Provide proof of purchase and a detailed explanation of the issue.
Allow up to2] business days for our team to review and respond.

7. Processing of Refunds

Approved refunds will be processed within 2 business days and credited back to the original payment method.
Refunds may take additional time to reflect, depending on the payment provider.

8. Changes to this Policy

Alstonair Technologies reserves the right to update this policy at any time. Changes will be communicated via email or posted on our website.

For any questions or concerns, please contact us at info@alstonair.com